Scope of This Privacy Notice
This Privacy Notice applies to
All customers, prospective customers, and website users.
Individuals interacting with Wisrod through digital or physical channels.
Visitors to our offices or premises where CCTV systems operate.
About Wisrod and Its Group Structure
Wisrod operates as part of a group of affiliated entities (“Subsidiaries”), including:
Wisrodshop Private Limited
Willbey Solutions Private Limited
Lewrod Investments Private Limited
Blue Oceans Private Limited
We may share personal data within these subsidiaries strictly for legitimate business purposes, including service delivery, compliance, and operational efficiency, as outlined in this Notice.
Information We Collect
We collect personal data necessary for our operations, including but not limited to:
Personal Identification Information (KYC Data)
Full name.
National ID/Passport Details.
Date of birth.
Gender.
Marital Status.
Residential and postal address.
Contact details (phone number,email).
Employment and financial information.
Next of kin or guarantor information.
Financial and Transaction Data
Loan applications and repayment history.
Banking details.
Credit history and assessments.
Technical and Website Data
IP address.
Browser type and device information.
Purpose:Cookies and usage data.
CCTV Footage
We operate CCTV systems at our premises for security and operational monitoring purposes. This may include:.
Video Recordings of individuals entering or present within Wsirod premises
Date,time, and location of footage
Purpose of Data Collection
We collect and process personal data for the following purposes:
Customer onboarding and KYC verification.
Processing loan applications and financial services.
Regulatory compliance with RBZ and applicable laws.
Fraud prevention, detection, and risk management.
Customer support and communication.
Internal adminstration and reporting.
Security monitoring through CCTV systems.
Improving our services and user experience.
Legal Basis for Processing
We process personal data based on:
Legal and regulatory obligations.
Contractual necessity.
Legitimate bussiness intrests.
Consent(where applicable).
Data Sharing and Disclosure
Internal Sharing
Your personal data may be shared within Wisrod and its subsidiaries for:
Service delivery.
Admnistrative purposes.
Compliance and risk management.
Third-Party Service Providers
We may share data with trusted third parties,including:
Oradian- our core banking system vendor.
Bound by strict confidentiality obligations.
Compiant with applicable data protection laws, including GDPR standards.
Processes data sorely for system operations and support.
Regulatory Authorities
We may disclose personal data to:
Reserve Bank of Zimbabwe (RBZ).
Law enforcement agencies.
Court or other authorities where required by law .
International Data Transfers
Where data is transferred outside Zimbabwe (e.g., to system providers like Oradian), we ensure:
Adequate data protection safeguards.
Compliance with international standards such as GDPR.
Binding agreements such as Non-Disclosure Agreements (NDAs).
Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
Secure servers and encyption.
Access control and authentication systems.
Staff confidentiality obligations.
Regular system monitoring and audits.
Data Retention
We reatain personal data only for as long as necessary to:
Fulfill the purposes outlined in this Notice.
Comply with legal and regulatory requirements.
CCTV footage is retained for a limited period unless required for investigation or legal purposes.:
Your Rights
You have the following rights regarding your personal data:
Access and Correction
request access to your personal data.
Request deletion of CCTV footage(subject to legal and operational limitations).
Opt-Out
Opt out of certain data processing activities, including data sharing with subsidiaries (where legally permissible).
Objection and Restriction
Object to processing based on legitimate interests.
Request restriction of processing under certain conditions.
CCTV Privacy
CCTV systems are installed for:
Security and crime prevention.
Staff and customer prevention.
Operational monitoring.
By entering Wisrod premises, you acknowledge that CCTV recording may occur.
You may request access to or deletion of CCTV footage by contacting us, subject to:
Verification of identity.
Legal and security considerations.
Data Protection Officer (DPO)
Wisrod has appointed a Data Protection Officer responsible for overseeing compliance with data protection laws and this Privacy Notice:
For all privacy-related inquiries, requests, or complaints, please contact:
Email: info@wisrod.com
Cookies and Website Tracking
Our Websites may use cookies to:
Enhance user experience.
Ananlyze website performance.
Improve service delivery.
Users may manage cookies preferences through browser settings:
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect:
Legal or regulatory changes.
Operational updates.
The updated version will be published on our website with the revised effective date.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Notice or your personal data, please contact:
Wisrod Investments Private Limited
Consent
By using our services or providing your personal data, you consent to the collection, processing, and sharing of your information as described in this Privacy Notice.
